We encourage campers to make advance reservations and especially if you are planning to stay on either a Friday or Saturday night or during a holiday period. Anyone seeking either a cabin or large, pull-thru RV site is also encouraged to make advance reservations regardless of arrival date. A reservation is also strongly recommended if you are planning to spend more than one night. All sites are subject to prior reservation, so it is possible that a site that is available one night may not be available subsequent nights.   

RESERVATIONS: We try to make reserving a site or cabin as easy as possible. You can contact us directly either on our toll free number (800-823-2267) or at (423) 821-9403 and ask for the camp office. Reservations can also be made on line by clicking on the following link:

https://www.campingfriend.com/RaccoonMountainCavernsandCampground/default.asp?file=Reservations

GUARANTEED RESERVATIONS & DEPOSITS: Camp Sites: We require that all reservations be guaranteed. The guarantee can be either in the form of a check for one night’s stay plus tax or a credit card number can be provided. It is our policy not to charge your card in advance (except for cabins) but we will do so in the event that you either do not show or fail to cancel as outlined below. Cabins: We reserve the right to charge your credit card for one night’s stay plus tax. This amount will be held as a deposit pending your arrival. Please note that your reservation will automatically be canceled in the event that your card is declined. We will attempt to contact you if this should happen so that alternative payment can be arranged.

Special Note for Credit / Debit Card Users: We assume that the credit card number being provided is valid and that sufficient funds are available to charge one night’s stay plus tax (camp sites) or for the amount of your cabin stay in the event that you either fail to show or fail to cancel before the cancellation deadline. By providing a credit card number, you agree to waive your rights to dispute any charge related to a cancellation that is made after the cancellation deadline. A $30.00 payment decline fee shall be imposed if, when we attempt to run your card, it is either declined or is listed as a bad account number. You will be mailed an invoice for the outstanding balance and, after thirty days, the account will be turned over for collection.

CANCELLATION POLICY - Camp Sites: Because we are a small campground, last minute cancellations greatly impact us. Consequently, we have developed a strict cancellation policy which provides for a two day advance notice in order to cancel a reservation without incurring a charge. (For example, if you are due to arrive on a Friday, then you must call and cancel by 12:00 noon on Wednesday). For campsites, all cancellations (including family emergencies, illness, etc.) made within two days of your arrival date will result in your card being charged for one night stay plus tax unless a minimum stay rule applies. We do not permit “postponing” of reservations within the two day cancellation policy. When calling to cancel, please make sure to obtain a cancellation number. Requests must be made during business hours of 9 AM - 5 PM Eastern. We are sorry, but we do not accept reservations or cancellations via either e-mail or messages left on our after-hour answering machine.

CANCELLATION POLICY - CABINS: Because we are a small campground, last minute cancellations greatly impact us. Consequently, we have developed a strict cancellation policy which provides for a seven day advance notice in order to cancel a reservation without incurring a charge. (For example, if you are due to arrive on a Friday, then you must call and cancel by 12:00 noon the preceding Friday). For cabins, all cancellations (including family emergencies, illness, etc.) made within seven days of your arrival date will result in your card being charged for the entire amount of your stay. We do not permit “postponing” of reservations within the seven day cancellation policy. When calling to cancel, please make sure to obtain a cancellation number. Requests must be made during business hours of 9 AM - 5 PM Eastern. We are sorry, but we do not accept reservations or cancellations via either e-mail or messages left on our after-hour answering machine.

NOTE: The reservation and cancellation policies listed above apply only to reservations made directly with the camp office. On-line reservations are handled by a third party and are subject to the terms and conditions that must be read and checked before the reservation can be processed. 

MINIMUM STAY: We have a two day minimum stay requirement during holiday periods (Memorial Day weekend, July 4th, and Labor Day).

BLACKOUT DATES: We cannot accept reservations for May 3,4, and 5, 2012 as the entire park has been reserved by the Boxcar Pinion Bluegrass Festival. All site reservations and assignments are handled by Cindy Pinion (706) 820-2228.

October 2011