We encourage campers to make advance reservations, especially if you are planning to stay on either a Friday or Saturday night or during a holiday period. Anyone seeking either a cabin or large, pull-thru RV site is also encouraged to make advance reservations regardless of arrival date. A reservation is also strongly recommended if you are planning to spend more than one night. All sites are subject to prior reservation, so it is possible that a site that is available one night may not be available subsequent nights.   

Crystal Palace walking tours do not require reservations. Reservations are required for Wild Cave tours and large groups for all types of cave tours.

RESERVATIONS:  You can contact us directly either on our toll free number (800-823-2267) or at (423) 821-9403. Extension 1 will connect you with the cave office, Extension 2 will connect you with the camp office.

GUARANTEED RESERVATIONS & DEPOSITS: Cabins & Camp Sites: We require that all reservations pay a deposit equaling one night of your stay with a credit card. Reservations cancelled outside of the 48 hour (camp sites and RVs) or 7 day (cabins) cancellation window will have their deposit returned, but will be subject to a $20 cancellation fee. Reservations cancelled within the cancellation window will forfeit their depositBy providing a credit card number, you agree to waive your rights to dispute any charge related to a cancellation that is made after the cancellation deadline, or any fees resulting from theft or damage to property.

CANCELLATION POLICY - Camp Sites: Guests must give a two day advance notice in order to cancel a reservation, and will be subject to a $20 cancellation fee. When calling to cancel, you must speak with a guest services associate. Requests must be made during business hours of 9 AM - 5 PM Eastern. We are sorry, but we do not accept reservations or cancellations via either e-mail or messages left on our voice mail. You must cancel by 12:00 noon Eastern time two days before your reservation, or you will forfeit your deposit.

CANCELLATION POLICY - Cabins:  Guests must give a seven day advance notice in order to cancel a reservation, and will be subject to a $20 cancellation fee. When calling to cancel, you must speak with a guest services associate. Requests must be made during business hours of 9 AM - 5 PM Eastern. We are sorry, but we do not accept reservations or cancellations via either e-mail or messages left on our voice mail. If you cancel within seven days of your reservation, you will forfeit your deposit.

MINIMUM STAY: We have a three day minimum stay requirement during holiday periods (Memorial Day weekend, July 4th, Labor Day, Thanksgiving, Christmas, New Years) and a two day minimum stay requirement for weekends (Friday-Saturday or Saturday-Sunday).

HOLIDAY CANCELLATION POLICY: During high-traffic holiday periods (Memorial Day weekend, July 4th, Labor Day, Thanksgiving, Christmas, New Years) cancellations made within two weeks of check-in will be charged for the entirety of the reservation.

CANCELLATION POLICY - Wild Cave Tours:  There are no cancellations or refunds. If you fail to arrive for your tour, we incur all the same expenses and may have turned others away; therefore, guests who fail to show for a tour, fail to arrive at the scheduled time, or back out of a tour will not be refunded the tour price. With at least 48 hours notice, guests will be given the opportunity to reschedule their tour.


important policies:

campground

Whiie on grounds, guests must adhere to the following policies at all times:

  • No outside firewood is allowed to be burned in the campground. Firewood is available for sale in the camp store at $5/bundle and will be delivered to your site. The cutting of any wood on property or theft of purchased wood from other sites is strictly prohibited.

  • All campground facilities are to be used at your own risk. Raccoon Mountain is not liable for any injury or damages resulting from uncontrollable circumstances during your stay.

  • The speed limit on all campground roadways is 10 mph.

  • Alcoholic beverages are permitted at your site only. Tennessee law prohibits open alcohol anywhere outside of your rented area, including any public areas such as the pavilion, club house, and gift shops.

  • All fires must be contained inside the provided fire ring. There is to be no burning of trash or other debris.

  • Smoking is not permitted in any campground buildings or facilities.

  • Only approved electrical cords may be connected to the provided pedestals. Cords must be continuous, without splicing, from the vehicle to the receptacle. 

  • A 'donut' must be used with all sewer connections. Sewers are for disposal of human waste only. Items such as food, grease, plastic, etc. are not to be disposed of via the sewer. Trash is collected at the designated collection times daily.

  • No fluids are to be discharged onto the grounds, per Tennessee state law. This policy is inclusive of all water types, including black and gray waters.

  • Washing of vehicles of any sort is not permitted on property. This applies to all automobiles and pull-behind vehicles.

  • With the exception of picnic items such as grills, lawn chairs, and coolers, outdoor appliances are not permitted.

  • Outdoor clothes drying items such as clothes lines are not permitted. 24 hour laundry facilities are available to all registered guests.

  • Hammocks are not permitted without prior approval from management.

cabins

Guests staying in cabins must adhere to the following policies at all times:

  • There is a strict No Pet policy for all cabins. Fees will apply for animals found in cabins or any evidence of or damage caused by animals in cabins.

  • There is a strict No Smoking policy for all cabins. Fees will apply for anyone found smoking in cabins or any evidence of smoking discovered during or after your stay.

  • Linens are provided for each cabin. Additional linens above and beyond those provided will need to be furnished by the guest. Cabins without a shower do not include towels.

  • Kitchen ware is not provided in cabins.

  • Cabin guests will be held financially responsbile for any lost, damaged, or stolen cabin items.

pets

We love fur babies at Raccoon Mountain, but we have some important guidelines that must be adhered to at all times:

  • Pets must be leashed at all times when outside and must wear a valid rabies ID tag at all times. The Bark Park is the only off-leash site for pets.

  • Pet waste must be promptly removed from sites and grounds. Fees may apply for failure to do so.

  • Pets may not be left unattended outside on sites at any time. If you leave the site, your pet must either leave with you or be secured inside your RV.

Please note:

We ask that you exercise control over your pet so that we do not receive complaints from other guests. In the event that we do receive a complaint, we will ask you to remedy the problem. After a second complaint, we will ask you to keep the pet inside your RV or camper. A third complaint will result in you being asked to leave the park. Naturally, no refund of any camping fees is possible in this situation. This includes damage to property in addition to excessive noise.

Per Hamilton County ordinance, Pit Bull breeds and mixes of these breeds are not permitted in public areas. Due to this regulation, we unfortunately are unable to allow these animals on premises. 

Pets are not permitted in the camp store*, gift shop*, or cave.

*Service animals are permitted in the camp store and gift shop per ADA guidelines. No animals are permitted in the cave.

pool

The pool facilities are for the use of paid, registered guests only. Checked-out customers are no longer permitted to use these or any other campground facilities. 

Important Pool Regulations:

  • There is no lifeguard on duty. When using the pool, you do so at your own risk.

  • Any persons using the pool must have a pool bracelet on and visible at all times. Bracelets are provided upon check-in. Replacement fees apply for lost bracelets.

  • Any persons under the age of 16 must be accompanied by an adult at all times while using the pool.

  • Use of the pool indicates agreement to abide by all posted pool rules. Failure to do so may result in expulsion from the pool.